Kris g.

Account number: A*******

I can't recommend companies that employ liars.

The smart meter installers did not turn up for installation in the morning timeframe provided. They did not call and did not ring the doorbell. I've received a text saying:

"We visited your property today to fit your smart meters, but unfortunately, nobody was at home - we're sorry we missed you."

This is a freaking lie and completely unacceptable!

I was sitting at home, waiting for the engineer to come.

I called British Gas immediately after receiving the text, and they could not organise installation on the same day. I've taken an unpaid day off partly to get this done. What a waste.

That's it. They have just lost a customer.