Jamie B.

Without a doubt the most unprofessional, incompetent energy provider in the United Kingdom, and it's up against some pretty stiff competition. Their customer service is atrocious and the live chat results in you speaking to people reading from text books in India. I've just won an ombudsman case against them for a complete mismanagement of my account including a data breach and they are now refusing to honour the Ombudsmans decision. AVOID at all costs if you value your sanity!

One of the worst companies I've ever dealt with. Placed an order for a tv stand and realised after 24 hours that I ordered it in the wrong colour. The delivery date is confirmed as 20th July and when I requested a cancellation on the 4th July I was told it's too late to cancel as they are preparing to ship it, yet the ETA is still the 20th July! Aine O was particularly unhelpful, would avoid this company at all costs!