John D.

British Gas never understood our complaint. We have been with British Gas for over 40 years with multiple buy to let and residential accounts based in London.
We were trying to remove an inherited prepaid electric meter when we bought our house in July 2022.
Each time we called British Gas we would be asked to wait until they could verify our credit score. First we were asked to wait 6 months, then asked to wait another 6 months. After 1 year of waiting, we were told to contact Experian who informed us of no issue their end. Then I was asked to contact Equifax who also said there was no issue their end. Never have we had a problem paying our utility bills. At this point 18 months has rolled by and we're still on the pre paid meter. British Gas then tell me it's due to a missed payment by 2 days 6 months prior. So British Gas then advise us to wait another 3 months and he was incredibly rude to me on the phone.
We have now changed all our energy accounts for residential and buy to let accounts to another supplier after being supplied by British Gas for over 40 years. Absolutely shocking service by British Gas. We will be telling everyone in our business and social network about the horrendous service you have provided.