Christian G.

I am compelled to share my deeply disappointing experience with Bloomingdale's, a retailer that has not only failed in its basic responsibility but has also demonstrated a shocking lack of empathy during a crucial time.

In the midst of dealing with my son's chemotherapy, I placed an order with Bloomingdale's, hoping for a brief respite from the stress. Upon being notified of the package's delivery, I rushed home from the hospital, only to discover that it was nowhere to be found. This failure in the fundamental task of delivering a package has left me both frustrated and disheartened.

My attempts to seek resolution from Bloomingdale's customer service were met with indifference and a complete lack of accountability. Instead of understanding the urgency and emotional strain, the representatives treated my concerns as inconsequential.

Adding insult to injury, I now find myself forced to pay for an item I never received. Bloomingdale's negligence and heartless response during this challenging time are inexcusable.

I urge potential customers to exercise caution when considering Bloomingdale's for their purchases. The company's failure in delivering both products and compassion is not only a severe letdown but also indicative of a business that lacks integrity. Share this cautionary experience with others, as Bloomingdale's has lost not just a customer but also trust and respect.