Christie S.

I purchased a Gucci crossbody online. I received my bag in great condition but the note that came with it was very disheartening and questionable! "Happy valentine to monkey" Now... one could argue that it was accidentally sent but after several attempts for Gucci to respond to emails asking for proof of the note and phone calls, there has been no response or follow up. Customer service unable to tell me if it was sent on purpose. Very disrespectful and troubling! Also... monkey isn't capitalized which leads me to believe they are calling me a monkey... not a nickname. The bag is going back TODAY!