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I bought my bed frame Jun 2020. We had issues but I loved the design and never raised them (lesson learned)!
The bed has two configurable support pieces underneath. Even though they are configured to the lowest setting, the surface of the bed that these pieces support is elevated!
I shared pictures, showing clearly that the bed frame is intact, and the mattress sagging. After few follow ups, I got feedback today. This person looked at my pictures and tried to convince me there is an issue with my mattress! The said mattress is 3 times more expensive than their bed and when on the floor or on another bed it feels/looks great!
Danetti team,
- PRIORITISE COMFORT: Make quality products not only to the eye but from a comfort perspective! You are risking the structure of people's spines here!
- DON'T WASTE TIME: If you aren't willing to investigate an issue outside warranty say so from the beginning.
- LOSE THE DISMISSIVE ATTITUDE: Teach your customer service team to be respectful!
Tip for consumers:
Avoid
Products used:
Bed
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