Judith A.

I bought an outdoor dining set and a furniture cover from Danetti. The cover is sold as being waterproof however the first time it rained two cushions got completely saturated with water despite the cover being in place. When I asked for a replacement due to the cover being faulty, I was told their engineers stood by their product and they were adamant it was waterproof. They told me I would have to find and pay for an independent engineer to examine the cover and produce a report to confirm it was not waterproof. They reiterated this when I sent more photos after another heavy downpour. Their CEO claims on their website that if something is wrong they'll make it right- unfortunately this is a lie.

Their products are expensive and look good, but if anything goes wrong, you're on your own

Edited 01 Nov: following publication of this review, Danetti got in touch and have refunded the cost of the cover and agreed to replace the damaged cushions next year when this line comes back in stock. I am satisfied with this outcome. I cannot in good conscience upgrade the star rating though, because I tried over several months to seek resolution with Danetti customer services and asked repeatedly for my case to be escalated to a senior manager, but this didn't happen until I shared my experience online.