Christina K.

Very poor customer service!
Opened up card to see their was no internal personalised message for my daughters special 16th birthday
( the whole point of this service)
I'd previously checked layout and spacing 3 times befor putting order through and when I put order through their system has been at fault and not put the internal personalised message through.
When I contacted they have replied that I had to pay £11 for next day delivery for a new personalised insert on top of the £15 I'd already payed for this card & That I would have to stick the insert in myself. Or for me to send the card back at my own cost & not get a refund untill they had recieved the card. This would be well past my daughters birthday. & a mistake on their behalf. Not a professional business
Definitely wouldn't use their services again as have been very let down and disappointed by the whole experience…. Go elsewhere