Absolutely dreadful, untrustworthy company. Inept when it comes to their own policies and procedures - different staff give different advice, and they will attempt to pressure you into taking extremely expensive insurance. They lied about their refund process being instant and my bank say that SurPrice never sent them a reversal of the transaction, which means that my £1,500 deposit for a car I was never able to collect will be held for 30 days. SurPrice do not answer email enquires.