Surprice Car Rentals

AVOID AT ALL COST! They are a scam!
Hidden costs (low published price to get you hooked), AND they will find any reason to slug you with damage fees (hairline scratch) if you didn't fully photograph/video the vehicle completely in good lighting on collection.
Their published price doesn't include basic mandatory insurance (unlike all comparable rental companies).
I got slugged for a minor scratch that could be buffed out, to the value of $500+.
A premium brand (Avis, europcar, budget, Hertz) would have been cheaper.

Deceitful and abhorrent, they have no integrity whatsoever and lying in my face; so they don't return my safety deposit, this is recent at Dalaman airport, December 2022. Beware and do not use these people. Very rude and unprofessional.

I've hired cars in the past in Italy, Greece, Spain, UK without any issues. Sadly in Turkey this has happened!

STAY AWAY
We arrived to pick our car up? We were charged a further 105 euros for insurance. I'd already purchased premium insurance when booking the car. We were told that if we were in an accident we would have to stay in the country for 5 days. If we pay this money then we wouldn't need to stay for 5 days. Very disappointed with the service. No one was there to meet us at the airport as stated in the email we stood for an hour waiting, we are several people. If they've heard of this company, no one had heard of it. My husband went all over the airport to try and find them nothing. Then when we did phone they said they were coming and get us. No one came to get us. They phoned back We were told to go to Terminal 2. We waited there and eventually a man walked towards us a Very abrupt and rude man. The car was disgusting. It had all dents on the side of it. The warning light was on, one of the head lights not working which we didn't notice until the next night would never use this company again. Why was it not stated that I would need to pay further insurance? SCAM Had this been the case? I would not have chose this company. I believe I have been scammed and I have requested and I will be contacting my bank. Also when we questioned all the dents scratches etc. The guy just shrugged his shoulders and nothing marked on the paperwork. There was a burn inside on seat. Very intimidating and threatening actions. Most definitely will not use this company again. We were too frightened to question anything. They were so intimidating like mobsters. When we did return the car they didn't even check it over. Scary. Oh and it's not car jet you get your car from. It's a company called surprice car rentals Montenegro

Make note of the low rating!

Poor customer service. They will try to rip you off where possible.

They charged me 160 euros for 2 alloys that were already damaged. My fault for not taking photos of the wheels before hand and only the body of the car!

Make sure you have sufficient insurance or go with another company.

No where near the airport either and not easy to find!

Been hiring cars in Portugal for 35 years first time used Surprice Car Rentals via Jet2 Absolutely ripped off just returned car and they claimed there was a small chip on the windscreen and charged me €371, no stone came anywhere near the car. Was rushed by the person handing over the car, it had just been washed only took a few pictures and guess what none of the windscreen!

Be very careful. This rent a car has tricky policies.
They canceled my booking for a stupid reason.

When renting, a lump sum insurance premium of 300 euros was proposed and that was done continuously, to say the least.
We did not take a TOL pass. So assumed it was removed from car. But that has not happened and it has not been said that you have to remove this road before you drive. On the highway there are transmitters that register cars when they arrive. So for each registration you have to pay 36.90. Shame they don't tell you this. In the end I have to pay about 200 euros. Although I have not used this pass.

Stay away from this car rental company. Extremely poor service. Car agency was to meet me at the airport to deliver my car however they did not show up and left me stranded

The owner is clearly part of a larger network of BARE MINIMUM rental services. LOTS and lots of paperwork that amounts to screwing you, the dear customer, over at every turn. Find a big company that's well reviewed and deal with the slightly higher price. These blokes are trying to take the money and run.

Pickup was the worst I have ever experienced. Drop off was perfect. The rental agreement states that there will be "Meet & Greet". I had informed them of my arrival time and flight number. There was no Meet & Greet. After waiting half an hour, I called them. They kept on lying to me that a car is coming to pick me up and it is just 5 minutes away. 1.5 hours after my arrival, I gave up on them and went to get a bus ticket. At time they called, to say they were outside the terminal in a private car. Me & another renter were taken to their office. The driver was the same person and the only person, who does the paper work. Took half an hour to do the other person's paper work and then half an hour to do mine. I finally got my car 1.5 hours after I was scheduled to pick it up and almost 3 hours after my arrival.

Avoid! Off site pick up, long waiting times, rude unprofessional staff, try to charge you for invisible scratches. Stole money from our bank account a week after returning home with no explanation. Our bank has now taken up the issue. Avoid.

I rent cars at least 3 or 4 times a year and always pick up the best deal available. Never had problems before, and the rates this time were good. When picking up, a worker took about one minute tops, inside the shadowish garage, to take note of all the scratches. I didn't get a copy of that report - but there already a few minor scratches in several parts of the vehicle.
I went outside of Lisboa - to highways and other places where parking is not a problem and there is lots of space everywhere.
So, 6 days later, delivering the car, everything's different and I had two guys checking every millimetre of the car, under Lisbon's July sun. And they found a "new" scratch on the alloy wheel, a tiny-minor-difficult to see (this time I took the pic...) for which they charged me 170€, well over what I'd paid for the whole renting. So, I've read reviews after that and concluded it's their business model: cheap renting, then overcharging clients with scratches that were already there.
They go by different names, the documents are issued in "International Car", "International Car II" and "SurPrice car rentals".
PS - I dare you to find the 170€ worth of damage in the photo...

They drive you to an office block miles from the airport in some seedy little office.
They damage your credit card in so that it is unusable then try to get you to buy their comprehensive insurance and if you refuse they call you a "no show" and keep your deposit. They have a "clean out clean back" policy which isn't mentioned anywhere which means you must have the car valet serviced or pay another £20 and they charge you £5 to take you BACK to the airport drop off zone.
Then just ignore your emails
And stay clear of CARJET who are just intermediaries and it is not possible to contact them post event...

Get ready to get overcharged in a low quality product. I arrived late, was charged extra for an automatic transmission and received a low quality car seat that had my wife concerned about the safety of our baby. Just terrible.

Terrible experience on return. They take money from your VISA without any reason, without explanation and without notice. Apparently we had passed automatic toll gates on the way from faro to lagos, those tolls are registered on a small windowbox in the car. Checked, toll from Faro to Lagos is 6.60 €. Surprise Car Rental charges 180 € for this toll. Nice profit margins though. So they just take that from your VISA. And that is all possible. You will not see proper explanations and official evidence, so a hopeless story. For us the first and last time!

MASTERS OF EXPLOITATION
KEEP AWAY
They charged us for scratches that were confidently not made by us.
It was clear they were trying to extract money from us, treating stains that disappeared after a quick hand cleaning as damage and making every possible effort to charge us wrongly.
We strongly complained and resisted payment at which point they suggested that we shouldn't be complaining because we had car protection policy which emphasizes that they were simply trying to exploit us.
DO NOT USE THIS AGENCY
THEY ARE THIEVES
KEEP AWAY

Dalaman Airport (regular renter) Returned car washed, clean,, correct amount of fuel, The operative found a scratch that was tiny. Proved by my pictures i took, it was there already... then went under the bumper and a hairline scratch magically appeared! 500 EURO deposit taken without email or notice. Chargeback has been issued... utter money grabbing scum... DO NOT USE THIS COMPANY... REPORTED TO EASYJET ZERO STARS IF IT WAS ALLOWED

Please be aware this is a scam company
Dont ignor the reviews coz that mistake i have made and cost me al most 3k for 1 tiny damag
They tell you one thinover the desk and something els after just to steal your money.
I would not recommend this company at all they are tiefs
I have purchased full cover car insurance
That cover my fault or not my fault
Still have to pay 3k that they said it will be refunded ones is everything sorted
Now thay say something els
And refusing to answer the questions including to provide copies of insurance

Returned the car undamaged but never got the deposit back of £600. No emails, no updates. It's a scam. DO NOT USE IT.

My recent car rental with this company was an utter nightmare, leaving me feeling cheated and disappointed. The entire experience was plagued by various issues that made it a total rip-off.

Firstly, I was hit with an unexpected additional insurance cost during the booking process. The lack of transparency and hidden fees felt like a dishonest attempt to swindle customers.

Upon receiving the car, I was shocked by its deplorable condition. It was disgustingly dirty inside and out, showing no signs of being cleaned in ages. The lack of care for their vehicles and customers was evident.

To add to the frustration, when the car experienced a mechanical issue during the rental period, the company's service was abysmal. Their staff showed no interest in resolving the problem, leaving me stranded and unsupported during my trip.

Moreover, I had paid for a 5-door car to accommodate my family's needs, but they provided a 2-door vehicle instead. The complete disregard for my booking preferences disrupted our travel plans.

Even worse, despite pre-paying for an automatic transmission, I received a manual car. When I raised the issue, the staff completely ignored my request for an automatic, showing a total lack of concern for customer preferences.

In conclusion, I strongly advise against renting from this company. The unexpected insurance cost, filthy car, terrible service, incorrect car type, and ignored request for an automatic transmission made it a disastrous rental experience. Save yourself the frustration, stress, and money by choosing a more reliable and customer-oriented rental service instead. This company is not worth your business.

I booked a car in Antalya airport (Turkey). Nobody was waiting there for me when I arrived, I had to call them and wait. Later in their office the manager refused to give me the booked car saying that my cards are not credit cards and he is enable to hold a deposit there (the cards are valid, credit cards). So I had to stay in Antalya one night and rent a car in an another rental company (which had no troubles at all with my cards!). But I still have not gotten my prepayment of booking from Surprice!

When we came to get our car at 03 in the morning at Tirana Airport they just told us they didnt have a car for us. No reason why, nothing at all - they had our order in their system and we had paid full in advance but still they just told us they could not give us a car. Not even a different one than that one we paid for. This was in the middle of the night and we had our baby with us. Instead we had to leave without a car and find a taxi that could take us for 1 hour to our hotel. The next day they didnt answer the phone and when we finally got through they refused that we had even been there! They said that the car had been ready but it was us who hadnt shown up! We had to show photo proof and plane tickets and fight with them and even write a police report and after 1 month we finally got a refund after threathening to sue them. An insanely bad company that no one should trust!

A punch of fraudulent. They make ever effort to lout you. Intially while renting didn't write the milage or the fuel consumption on my copy of rental agreement. I had to drive back but then he had to write it. When I returned the car it was rainy. He climed a drit sign at a very low corner of bumper is a scratch. It was absloutly nothing. He made it up because he didnt want to drop me to the airport as he was supposed to. Few days later I found that he cashed the $500 deposit. Perfect example for theives