Jacqui R.

STAY AWAY
We arrived to pick our car up? We were charged a further 105 euros for insurance. I'd already purchased premium insurance when booking the car. We were told that if we were in an accident we would have to stay in the country for 5 days. If we pay this money then we wouldn't need to stay for 5 days. Very disappointed with the service. No one was there to meet us at the airport as stated in the email we stood for an hour waiting, we are several people. If they've heard of this company, no one had heard of it. My husband went all over the airport to try and find them nothing. Then when we did phone they said they were coming and get us. No one came to get us. They phoned back We were told to go to Terminal 2. We waited there and eventually a man walked towards us a Very abrupt and rude man. The car was disgusting. It had all dents on the side of it. The warning light was on, one of the head lights not working which we didn't notice until the next night would never use this company again. Why was it not stated that I would need to pay further insurance? SCAM Had this been the case? I would not have chose this company. I believe I have been scammed and I have requested and I will be contacting my bank. Also when we questioned all the dents scratches etc. The guy just shrugged his shoulders and nothing marked on the paperwork. There was a burn inside on seat. Very intimidating and threatening actions. Most definitely will not use this company again. We were too frightened to question anything. They were so intimidating like mobsters. When we did return the car they didn't even check it over. Scary. Oh and it's not car jet you get your car from. It's a company called surprice car rentals Montenegro