Pernille Z.

When we came to get our car at 03 in the morning at Tirana Airport they just told us they didnt have a car for us. No reason why, nothing at all - they had our order in their system and we had paid full in advance but still they just told us they could not give us a car. Not even a different one than that one we paid for. This was in the middle of the night and we had our baby with us. Instead we had to leave without a car and find a taxi that could take us for 1 hour to our hotel. The next day they didnt answer the phone and when we finally got through they refused that we had even been there! They said that the car had been ready but it was us who hadnt shown up! We had to show photo proof and plane tickets and fight with them and even write a police report and after 1 month we finally got a refund after threathening to sue them. An insanely bad company that no one should trust!