Christine F.’s Reviews of Be Createful & more

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1/31/23

I made two orders totally over $300. When the order arrived I realized I had ordered the wrong size. I went to the website to request a return and to my surprise no returns or exchanges allowed. There was an is no notice during purchase or check out that they have a no return policy. When I called they were rude and condescending. I am positive this is not the first time they have been made aware of this issue and they have repeatedly chosen not to make customers aware of their no returns policy during check-out. Annette mentioned that there are no rhinestone companies that allow returns and exchanges. That is not true as I have checked. Bold faced lie. Go elsewhere as there are rhinestone companies that allow returns and exchanges.

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Thank you

Be C. – Be Createful Rep 7/11/23

Thanks for sharing your thoughts. I understand your frustration and wanted to respond to your statements on this site and the many others you posted this same review, just under different names.

My name is Annette and you are correct, you did speak with me and I do own Be Createful. My staff and I work hard to provide beautiful products and good customer service for our customers. You originally spoke with Jennifer. She was in training and I was sitting with her during the conversation so I was very aware of what was said. She was kind and professional but I had her hand the phone to me after you made some very hateful and degrading remarks. She in no way deserved what was said, no one should be talked to the way, not our staff or any other person.

When I spoke with you, I shared who I was and attempted to turn the conversation around. As I shared on the phone we do have our returns policy in several places on our website including the checkout page. I have attached a screenshot of our checkout page below. It states "Please verify all items in your cart are correct as we do not accept returns. Please see our return policy for details." If you didn't see it I'm sorry but it is on our website and part of every order as well as on our Return Policy page. Our return policy (link below) shares why we had to make this decision. It states:

"At Be Createful we truly appreciate and value our customers. As a family-owned and operated company, we stand behind all of our products and customers.

In order to keep up with increasing costs and maintain our affordable prices, we have had to make a tough decision. We will no longer be accepting returns/exchanges indefinitely.
Unfortunately, about 70% of the returns previously accepted arrived damaged. The damage happened due to care not being taken when packaging the products for return. We are unable to resell those products, which increases costs for our customers.

We apologize for any inconvenience this may cause, but in order to keep our prices as affordable as possible, this is a decision that must be made.

We just want to remind you to double-check what you are ordering, to ensure you receive the products you want!"

Return Policy link https://becreateful.com/pages/return-policy?_pos=1&_sid=e29a015f4&_ss=r

Additionally, I did not say all companies have the same policy, I did state that since we implemented this policy many companies have done the same.

I wish you nothing but the best and hope you find a supplier that fits your needs.

Sincerely
Annette