Christine T.

Properties are unsafe and damp/musky.
Airbnb avoid at all cost
Nightmare holiday let
The hollies, palgrave, Diss
Main gate is padlock at all times, no lights so in winter you can't see numbers to open. In a emergency this is extremely dangerous for visiting customers.
No lights on porch again in winter very unsafe.
Property is damp/ musky, even when heat was put on you can't control, sofa was damp to sit on.
There is a toilet under the stairs of which is in the main living area, sofa, kitchen, dining area.
Unacceptable Heath and safety issues
The only washing area is the bath in the bedroom.
Their are two doors leading from main house into the living room and bedroom area of this property and you don't have a key on your side of property to make sure no one enters.
Their are cctv cameras around property but you don't know where they are.
As a female I felt unsafe in this holiday let.
The host was unhelpful and refused a refund after I had booked for 7 nights and informed him I wouldn't be stay not one night. Airbnb unhelpful and don't help.
I have been informed I will get back 127.00 from 596.00.
My holiday has been disrupted and I'm out of pocket, I am left with court action against The host and Airbnb.
Date of experience: 01 November 2022
Now they are keeping all my money and have stopped responding to my questions.
This company needs to be looking into on how they steal from their customers.
Holiday let's have regulations, I don't believe this property The Hollies in Palgrave Diss, uk has any paperwork.
Shame on you Airbnb for advertising this property without proper care/ safety with your customers.
The host refuses to respond to email. Airbnb have closed my case and stolen my money.