Christi T.

Nightmare service
Update* So, Cuup Inc mailed me a letter 11/8 that was a bill for the amount of the order that was never delivered. This is after I completed their bizarre affadavit that had to be snail mailed.

So, believe the negative reviews. For starters, they are one of the only remaining companies that do not offer free returns unless you receive a store credit. I like their bras, but their service is a nightmare. 1 order did not show up but showed delivered...they sent me an affidavit to complete which is fine with me. (if it is over $200 you need to file a police report too lol) But the only way to get it back is to snail mail this form.

Nightmare service
Update* So, Cuup Inc mailed me a letter 11/8 that was a bill for the amount of the order that was never delivered. This is after I completed their bizarre affadavit that had to be snail mailed.

So, believe the negative reviews. For starters, they are one of the only remaining companies that do not offer free returns unless you receive a store credit. I like their bras, but their service is a nightmare. 1 order did not show up but showed delivered...they sent me an affidavit to complete which is fine with me. (if it is over $200 you need to file a police report too lol) But the only way to get it back is to snail mail this form.

This business is a disaster. First off the Dallas location is closed but website shows open and online they keep asking me if I want to drop off items to consign. ( so the staff isn't even aware) If you consign items you'll make nothing, but you can buy items dirt cheap because they practically give items away. The website is a nightmare to navigate, they don't even put the style names and sizes are wrong. ( Ie use Medium when it's a size 6 or 8, so you have no idea which one the item of clothing is and there is a big difference)

Also google all of the pending lawsuits against them.

I cancelled online during the trial. They are still tying to charge me and will not cancel.

Thank god I cancelled my card and blocked all charges in time. They will never get a penny from me but tried to scam me and charge my account. Still showing it as "active". So far I contacted the attorney general and BBB. Will continue on until inactive.

I placed an order, wanted to try two sizes in some styles. Decided to just stick with the T-shirt bra. Was going to wait until it became available in red again.

Mailed back my return and I am still waiting for a refund. A return should not take 3 weeks as I was advised when I reached out via email and text.

Now the status on their website says return cancelled! What a headache. Thanks god I used the credit card that will at this point just add a credit once they see from the return tracking number they received it 8 plus days ago.