Chrystal Y.

Switching from Air Wireless to Mint Mobile has been an absolute nightmare. It should be so $#*!in simple. My husband has spent hours talking and chatting with your Mint reps and they are all morons! My husband is with Mint and he and I have the same phone. It's a 5G phone. His transfer worked with no issues (he has been on Mint since June 2023). When I put in to port over to Mint, I could text, go online, but could not call out with the sim card they gave me. The reps kept telling husband it's our phone etc. they even sent us another replacement SIM card, multiple escalated tickets to tech support, and tech even called back and lied and said it was an issue on our end and our phone. My husband called them out several times and God bless him,he had to tell the same story to multiple ppl. I was going to tell ppl about Mint Mobile but I'll never do that now. How many times must we tell the same info to your engineering team for them to get it? After 10 days, my husband said to me now to try calling out. Finally worked. Smh. My husband did more work than your Mint staff. Ridiculous

I went to complete bloodwork Saturday 11/30/2019, the receptionist somehow mixed up my information with my twin sister's information. When I realized, I called LabCorp but no one answered. I called again Monday but no answer. I went in person today Wednesday 12/4/19 before work mind you. And the receptionist said I have to call their customer service line and provide a requisition number. So i called them and a rep said my doctor has to call. So that was mixed info. Then when my doctor did call, they were told I'd have to go in AGAIN to redo my bloodwork. Seriously my time has been wasted and now I'm expected to drive back there? Check the info the first time. This isn't the first time someone mixed up our info. Just because we are twins. Better training needed.