Mint Mobile

I purchased Minternational to get ready for my travel to Philippines. I purchased a 7 days pass and a 3 days pass. It cost me around 70 including tax. However, upon arrival in the philippines and activation of minternational, it didn't work. Fearing of being stranded at the airport, I decided to just purchase a new sim and data. I was so disappointed and upset, It felt like I was scammed by mint.

For over a year no issues. Paid my bill on the 16Jan24 and no cellular service. Spent all day with customer chat. Resetting phone. Network. Finally told test SIM. Later in evening talked again via chat to service. Told network issues and engineers are working on it and SIM was test by them and was fine. 18Jan24. And still no service. I feel CS is just saying what it takes to get me off the line and have no clue how to fix. It's gonna take a week for refund of fees so I can switch carriers as this carrier is obviously not caring about its customers service and I'm losing money every day my service is down.

Mint consistently overcharges on autopayments. I enrolled in a $15/month plan, but was charged $30/month instead. Despite providing all the documentation and screenshots confirming my agreed-upon charge, the company instructed me to dispute it with my credit card, as they couldn't issue a refund. They assured me they would correct the error for future charges to reflect the $15/month rate. However, six months later, I was once again charged $30/month. Since autopay is the only option, it's concerning that they consistently overcharge. I promptly switched carriers, as it seemed like a scam.

Mint Mobile is by far the worst company I have ever worked with. After mire than 5 years if being a client I mistakenly added a purchase request of 1 gb of data to my account not knowing my data pocket would get renewed tomorrow. One I figured that out, I contacted the customer service and asked for a refund while I hadn't used any amount of the newly purchased extra data. The customer service surprisingly told me that there is a policy that they can't refund anything being purchased from them. Be aware, this is a scam company and all the transactions you do with them is going to be one-way. I seriously recommend you to use other companies when it comes to choose a provider. Mint is a zero-customer service company.

The reasons I'm unsatisfied with mint mobile. The first one being the unlimited plan only gives you 40 GB of high-speed internet. After that the internet sucks. Secondly, they only give you ten GB's of wifi with the unlimited plan and that wifi is not very good at all. Their coverage is not as good as they say it is, i'm also dissatisfied with that. And the last thing I'm unsatisfied with is that they changed it to $15 a month. And it's only for new customers that's some b s.

I live in Oklahoma and travel frequently. I switched from cricket to this garbage and I am so angry I paid 3 months in advance. Ryan Reynolds, you are a liar. I'm changing back to cricket asap.

No mention of the "teaser rate" was given when I signed on. I was also told I would be able to receive a discount for being over 55 when I renewed my plan. So today was the day I needed to renew and now my rate is nearly triple. I ask about the over 55 discount and the rep says for new members only. If that's the case, why would I know about the discount but not have it implemented when I initially started with mint? I'm out.

The phone worked for 1 day and then broke.
Mint Mobile caused both of my phones to stop working and when I called, the person who answered could not understand the problem. When they finally agreed to transfer me to a supervisor, they actually just put me on hold forever and never answered. It's too bad because if I did get a hold of a supervisor, they could fix the problem.

I've had Mint Mobile for a while. I use a 3-month plan. In December, I recharged my plan for 3 mos, which was to be $75. They charged me $135 for 6 mos automatically, which was terrible timing, but I decided at least I don't have to think about it until June, per the info provided in my account.

Today, they suspended my account for non-payment! I called and referred them to my plan and transaction history. They continued to tell me it was time to renew and the payment failed! After more than 15 minutes of repeating myself, they decided to send this to the "back office" for review, as they could see what I was talking about, yet would not simply resolve this with integrity.

My phone still isn't working.

I am starting here, but I certainly am not stopping here - I'm blowing it up!

Mint mobile is by far the $#*!tiest serving phone company for customer satisfaction ever I just bought a plan and try to use my wife as a referral now mind you I purchased the plan and try to add her within 10 hours of purchasing a plan as the referral she's been a customer with mobile for 2 years now I'm being told that I'm not allowed to add her as a referral which don't make no sense because most companies give you a little lead time for stuff like this promos and stuff I would just stay completely away because one thing I've learned is that they're not about their customers

Mint Mobile offers the services I need, at an awesome price. I've dealt with their customer service, requiring help getting Mint Mobile started. They were very patient and I have not had any issues since changing from V****** about a year ago.

I purchased an iPhone 15 pro through Mint Mobile and experienced overheating issues. After requesting a return, they provided a return label, and I sent the phone back. However, it's been over three months, and I haven't received the refund. Despite numerous calls to Mint Mobile, each resulting in a ticket and promises of resolution within 7-10 business days, the refund hasn't been processed. This situation is frustrating, and I regret my decision to buy a phone through Mint Mobile.

They try to lure you in and claims you can cancel plan if not satisfied. Coverage is poor in my area but I had to spend over 2 hours on the phone to ask for the refund, sure... they check the system, check check... then no refund despite of being told it'll take 7-10 days, no, not even 2 months and I had to call again.

The customer support team for Mint Mobile is the absolute worst support experience I have ever worked with. Multiple Agents will reroute your call to a different department to avoid working on issues they clearly don't understand. You will hear various answers from their agents, including account supervisors and managers, only to find out in subsequent calls that none of them are true. When they tell you they are updating a ticket, that's also a lie. After two weeks of being led on by this terrible support staff, I cancelled my order. Now I'll get to wait at least 7-10 business days for my money back, and I'm certain I'll have to continue to fight with this terrible support staff to ensure that my refund is actually processed. In the future, if I ever have to deal with sub-par customer service, I'll make sure to remind myself of this experience so that I can say, "at least I'm not dealing with Mint Mobile again."

I just got off the phone with Mint Mobile and they cannot "confirm or deny" that I can't measure my daily data. This is either with the Mint Mobile app OR my iPhone iOS 17.3.1

And when I posted to REDDIT it was automatically censored.
Use OCR on your phone to obtain the link to Perplexity.ai to illustrate this malfeasance with top brass at Mint Mobile.
Good luck identifying why your data is suddenly hitting its limit.

First I would like to inform anyone researching before switching cellphone providers, that the "Mint Mobile Website" only has fake reviews. Like any clever A.I. Algorithm, they include one or two one-star reviews to make you feel that it is legitimate. If you explore, you will find there is actually NO WAY to write an actual review for this company. (Again VERY clever and rather maniacal.)
Additionally, I would not switch to Mint Mobile unless you enjoy not receiving text messages regularly and not being able to use the data on your phone in most locations. They claim to use the same T-Mobile coverage and yet have far worse service, reception, and data availability. I had T-Mobile previously and am looking to cancel my Mint mobile service so that I can go back to actual, reliable service and so that I can use my phone in any capacity.
I paid for three months and will allegedly get three months free. This service is so terrible that after two months, I'm ready to quit and switch. There's no way I will keep such shotty service for another second! I actually need my phone and I need it to work. Silly right? So, in short, if you want a cell service that allows you to make and receive calls, texts, and use data (you know, the reason we all have cell phones) then don't sign up for this quack of a service! It will not work.
*Side note: you can tell their reviews are lies when you can see the discrepancy in their supposed "reviews". They're website claims they have a 4.2 star rating. Every other website I have seen rarely gives Mint Mobile more than 1-1.7 stars; which I feel is much more of an actual reflection of their horrid product. Don't waste your time or money.

I am appalled by Mint Mobile. I had our plans for 60 days and could never connect and use them. I tried with the chat bots for 20 hours and never got it solved. I tried calling and got disconnected every time. They never successfully got us hooked up and never refunded us because they deemed it past the 30 day refund period. I regret every minute I spent trying to get Mint Mobile to work.

Mint mobile just came out with a new international plan where you buy data by the days, 1,3 and 7 day increments $10, $20 and $40. They are too expensive and there is no rollover of $, as there was in their previous plan, "Uproam".
I just purchased a 30 day, 10gb plan with unlimited texts and local calls for use in almost any country in Europe on Amazon for $17.
Sorry Mint, but you "screwed the pooch" (or fox, such as it is) with this new plan.

I am in Mexico. I bought international roaming credit with mint mobil to use when I do not have access to wifi. I have been with them for about 4 years. It had been working fine. Yesterday I received an email from mint mobile stating that my international roaming credit was now moved to my wallet and it gave some options for some ridiculously expensive international plans. Today my roaming no longer works. I spoke with a supervisor who said i need to buy a plan. 1 week is $40 and i am here for 2.5 more months. So...no. This number is connected to my business and now i am stranded without data. My only option to get a mex sim card but that will be a diff# thus affecting my business as well as then having to notify all contacts of my new number. They did this with no notice whatsoever! And the international roaming credit i bought can only be used to pay my bill or buy into this new plan. I cannot even use what I already bought! And again, no notice! On average i was using $20 a month of data and now they say it is $40 a week or $10 a day. I could get no help whatsoever from them. Do NOT use this service if you plan to travel. The no notice for such a big change is unacceptable!

I was with T-Mobile for 6 years
I received a offer via email stating if I use Mint.The limited offer I could have unlimited data for 15.00 a month for three months I then let the representative know ok let's do it I'll prepay the year. Once I activated my phone with Mint my said I only have a allowance of 5 GB per month. When I called to get what I was promised "unlimited data" they told me because I prepaid for a years plan Mint could not honor first time customer offer of unlimited data. I had to come out of pocket a additional 179.00 for unlimited data. What a shame they did not offer to prorate or only have unlimited for three months so I can try their services as solcited. I will add more stars when i get compensated for breaking their limited time deflation promise to their customers. This whole process took 7 days to finally activate my phone and two charges. Not so advanced for today's technology. Very simple to make custom fixes to plans without some much back and forth and telling my story with every rep I speak to.

Worst service ever! Thought Verizon was bad NOT! Started using Mint in August 2023 and I was impressed until going from Illinois to Wisconsin. There I had no phone or data north of Wausau. I was disconnected multiple times while trying to contact customer service too. Today I needed to use my hotspot for an appointment in Illinois and again no service. My computer that use to see my Mint hotspot no longer did. Tech people were no help in resolving the problem. I paid for the full year and have only used the service for two months. I want a refund for the remaining 10 months!

I contacted Mint Mobile to connect my service on 12/3/2023. I went through 22 customer aggravation specialists. None of them successfully connected my service. They kept telling me that they would have someone call me back from the advanced department and nobody ever did. I was told that I would receive a refund due to them not connecting my service. I was told I would get an email in 3 business days refunding my $73.00 back to my bank. I never did, so I called them back and they confirmed my account was not active.
Today, I received an email that my account needed payment. I called the 23 customer aggravation specialist, and they said that I didn't get the refund as I didn't cancel within 7 days. This is utter bull****! What a shady company. They gave me 14 + days of run around claiming a customer service rep would get back to me, "Please don't give up. We will get your service connected." I kept trying but nobody ever called back like they promised and I had to keep circling back with them. I waited on the phone again today for a supervisor and nobody ever came back. What a bunch of crooks and scumbags!

They sent me a damaged phone which they didn't refund. They also do not answer questions in customer service. Very rude and not fun to work with. They only give you a week time period to try the phone but considering most people are busy and can set up the phone at a later time, then it is too late and they are not gracious.