John T.

The customer support team for Mint Mobile is the absolute worst support experience I have ever worked with. Multiple Agents will reroute your call to a different department to avoid working on issues they clearly don't understand. You will hear various answers from their agents, including account supervisors and managers, only to find out in subsequent calls that none of them are true. When they tell you they are updating a ticket, that's also a lie. After two weeks of being led on by this terrible support staff, I cancelled my order. Now I'll get to wait at least 7-10 business days for my money back, and I'm certain I'll have to continue to fight with this terrible support staff to ensure that my refund is actually processed. In the future, if I ever have to deal with sub-par customer service, I'll make sure to remind myself of this experience so that I can say, "at least I'm not dealing with Mint Mobile again."