Michael W.

For over a year no issues. Paid my bill on the 16Jan24 and no cellular service. Spent all day with customer chat. Resetting phone. Network. Finally told test SIM. Later in evening talked again via chat to service. Told network issues and engineers are working on it and SIM was test by them and was fine. 18Jan24. And still no service. I feel CS is just saying what it takes to get me off the line and have no clue how to fix. It's gonna take a week for refund of fees so I can switch carriers as this carrier is obviously not caring about its customers service and I'm losing money every day my service is down.