lexie l.

They try to lure you in and claims you can cancel plan if not satisfied. Coverage is poor in my area but I had to spend over 2 hours on the phone to ask for the refund, sure... they check the system, check check... then no refund despite of being told it'll take 7-10 days, no, not even 2 months and I had to call again.

Don't be fooled by reviews on their own site, they only post good ones. Actual, honest, bad reviews are deleted, that's why there's none. I paid $ 370 for two dresses, they came in time but DHL taxes are extra $ 102! I paid to get the pkg, the moment I took the dresses out of the pkg I knew they're awful! Both are jammed in a plastic bag altogether, poorly made and ill-fitted. One dress is not even straight hanging down, uneven seams on sides and bottom cause it to bulge and twist. The other dress had very stiff fabric and rubbed on your skin! It was embarrassing to wear those dresses just to take some photos as evidence. And for special events? What a joke! After some long-winded discussion with their CS, they agree to issue some coupons, but in the value of $ 20 on each order. Which means I have to place multiple orders with them in future, and if they went bkrpt it'd be pure loss on my part. Their return address is in Hangzhou so it'd cost you $ 50 to send back. I'll return and walk away, NVR AGAIN with them!