Khristine P.

I contacted Mint Mobile to connect my service on 12/3/2023. I went through 22 customer aggravation specialists. None of them successfully connected my service. They kept telling me that they would have someone call me back from the advanced department and nobody ever did. I was told that I would receive a refund due to them not connecting my service. I was told I would get an email in 3 business days refunding my $73.00 back to my bank. I never did, so I called them back and they confirmed my account was not active.
Today, I received an email that my account needed payment. I called the 23 customer aggravation specialist, and they said that I didn't get the refund as I didn't cancel within 7 days. This is utter bull****! What a shady company. They gave me 14 + days of run around claiming a customer service rep would get back to me, "Please don't give up. We will get your service connected." I kept trying but nobody ever called back like they promised and I had to keep circling back with them. I waited on the phone again today for a supervisor and nobody ever came back. What a bunch of crooks and scumbags!