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Pottery bard sells defective products ( child's backpack in this case) and doesn't want you to get a refund only a "due bill" so you can buy more defective products! My wife has spent four separate hours trying to resolve this ( even after 3 approvals from management so far) and still gets a run around and no satisfaction! In fact she is still on the phone as I type, for at least 2 hours today!
Tip for consumers:
We will most likely never purchase from Pottery again!
Products used:
Child's backpack.
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