Chuck B.

I cancelled my membership at Ancestry.com / Ancestry.org in early July of this year (2023) by calling the support line. Today I was reviewing my bank account activity and noticed that I was still being charged every month since July. I realized it was my fault that I did not make sure it was canceled, so I canceled it online. Ancestry charged me $25 fee for cancellation and still charged me the monthly membership fee as well. When I called to find out why, they basically said that they do not have any records of me calling in July snd that they will not refund my charges for this month either. My advice to anyone using this service is to be careful of being charged after cancellation.