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After 9 days of little to no correspondence with customer service and after posting bad reviews, I DID get my items cancelled and refunded.
I still suggest you proceed with caution when ordering through Touch of Modern,
All customer "support" is done through email ONLY!
After finding out the delivery dates for some of the items in my order were going to be shipped past the date I needed them I requested to cancel just those items on my order. The items I tried to cancel were coming from the manufacturer and as soon as I was sent the delivery date for those items I tried to cancel them. The comments said the item was not be shipped for another 2-3 weeks. I put in THREE requests to cancel these items but was ignored. At the time I placed the order, the item said it could not be returned, it DID NOT say no cancellations."
The most frustrating part is you can not speak to anyone!
There are so many good companies out there... AVOID TOUCH OF MODERN!
Cindy B.'s review of Touch of Modern earned 6 Very Helpful votes
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