We placed a $4000 order last year and when it arrived we made the poor assumption that it was sent from a quality company. Our pool was delayed so the furniture was just unpacked…a $400 item was missing. I contacted the company, which isn't easy to do, and was told that because it was last year and signed for, tough luck. We will be sure to pass on the incompetence of the company and the pure lack of service to anyone we know looking for this furniture.