Order # 20-**************
Sent an email to *******@nflshop.com, but this was the AUTO response. So here we are, AGAIN... :( I already CALLED customer service. They were about as much help an infant trying to map out directions.
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Subject
Damaged Jersey
Customer By CSS Email (Clint Taylor) (05/22/2018 10:00 PM)
Hi there,
My name is Clint Taylor. Order # 20-**************. I ordered a Jacksonville Jaguars jersey in white, and it has shown up with all sorts of markings.
It's a #27 Leonard Fournette. Jaguars have just changed their jersey style. Which is why I ordered this one as I like the old style better. I've already spoken to customer service on the phone. All they want to offer is a refund. Not including my shipping costs. For YOUR mistake. All I want is a white Leonard Fournette, the old style. I shouldnt have to waste my time running around ect. When its your fault. I order sneakers on a regular basis from a company called GOAT. When you receive a package of goods. It has a letter stating the person who has checked over your items to make sure they are up to par. This would also let the vendor track the employee who made the mistake. Hence, less mistakes. NFL is huge, how does a compnay so big not have better policies in place. This is terrible. I had to go to site jabber last year for another issue. Please dont make me take this public again. I'm infuriated. I expect nothing less than a NEW Jersey sent at your cost. One without scratches on the numbers, a brown stain by the number 2 on the left. And black specs on the front. Not to mention another scratch on the left shoulder. The jersey was sealed in 2 plastic packages. Yet when i opened it. It looks like the jersey was picked out of a lost and found... I've already spent far too much time on this matter.
Correct it.
Hello FAN, we are terribly sorry to hear that you were unable to receive an replacement item. Upon review of your order, we see a customer service advocate processed a partial refund back to your original form of payment on May 24,2018. We ask that you allow 2-7 business days for the refund to post. We hope this was a satisfying resolution due to the item now being out of stock. We apologize for the inconvenience you have been caused. Thanks, Darren M.