Carlos T.

Dubai, United Arab Emirates

Carlos's Profile

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StartEngine

Crowd Funding

“Excellent customer service. Good for investing. The platform needs small improvements.”

4/26/24

Good points:
- Customer service timing is quite good. They go straight to the point and solve your issues. They are very kind, respectful, and responsive. Very good customer service.
- Company referral program rewards are awesome.
- Investing in companies is easy and straightforward.
- The verification process is easy and straightforward.
- Transparency with fees and costs.
- Issuance of the subscription agreement is a fast and reliable process.
- Most momentum companies and listings' details are useful.

Not so good:
- I'm an international trader/investor. It was easy to purchase StartEngine shares, but trading is disallowed on the marketplace for international traders. Please support international investors because it's not easy to sell outside the marketplace.
- Company referral acceptance is complicated. Not every company is a good fit to raise money on StartEngine, which makes the prospecting process difficult.
- It could be great to show the current share value on the dashboard.

Products used:
Equity stock

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Thank you

StartEngine T. – StartEngine Rep 4/30/24

Hi Carlos!

Thank you for taking the time to provide detailed feedback about your experience with our platform. We greatly appreciate your insights and are thrilled to hear that you've found many aspects of our service to be excellent.

We're delighted that you've found our customer service to be prompt, efficient, and courteous. Providing exceptional support to our users is a top priority, and we're glad to hear that our team has been able to assist you effectively.

Regarding your suggestions for improvement, we hear you loud and clear. These are all very valuable suggestions, and we'll definitely take them into consideration as we continue to enhance our platform for all users.

Once again, thank you for your valuable feedback. We're committed to continuously improving our platform to better serve your needs and provide you with the best possible investment experience. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly at contact@startengine.com.

Have a great day!