Cody D.

I purchased a pair of shoes listed a "great condition" and "no damage", but when they arrived, they were falling apart and had horrible spray glue repairs with over spray everywhere! The listing images were purposefully hiding the damages. When I attempted to return them, the "grailed team" told me I needed to work with paypal to resolve the issue and they would/could not do anything for me.

First, paypal was setup with grailed so the purchase was under a subscription, so I was charged twice. I was able to get the second charge resolved.
Second. I fought with the seller and pay pal for two months and would not pay for return shipping. They closed the case with no resolution for return shipping. I tried contacting grailed to get help multiple times per month with sometimes no response, other just saying "let us know what paypal says"

Grailed FINALLY got back to me 3 months later saying they would cover shipping, but "since paypal already closed the case, were not going to help you anymore. "

This company is not trust worthy and does not back up their customers and act as if they're not responsible for dishonest sales. Do not use this platform.