This is the worst experience I have had ordering something from an online store if I could give zero star I would, will never use them again.
I was dealing with the verification team through email where every step was made hard, then they would send me to the sales team and after being on hold for over an hour, Sales wouldn't be able to help and I would be sent back to the verification team again. Meanwhile each time I would try and purchase the item, the money I spent on it would be held pending out of my account for a few days.