Nae W.

I put an order in for my granddaughters birthday (1-28-24, she is having a party that day)... her dad passed away 3 weeks after she was born. My daughter loves pictures and has struggled with not having many photos of baby and dad together. I had a great idea, Paint My Life. I had other family members use them and I loved their paintings, plus the reviews were great, I thought it would be a win-win situation, not so. The artist and I went through many edits and it had me feeling uneasy, but after the final edit, I figured, nothing's perfect, and it looked good. Well today I received the painting, I had a "Happy 1st Birthday Princess, Daddy loves you" message written on the painting. In person it looked like a 5 yr old wrote it, and it looks like princess is spelled "prineess" on the painting; instead of prin'CE'ss, it says prin'EE'ss ( the artist made an error and didn't correct it); the c looks like an e, and the handwriting is awful. I said the artist must've allowed their 3yr old relative to show his work because there's no way a real artist wrote that. I was so disappointed. I contacted Paint my life, they offered to allow me to send it back and have another artist redo it, but I need it by 1/28/24 for my granddaughter's BIG event! He said that wouldn't be possible. I was offered a partial refund, was put on hold to see how much (the words on the painting destroyed the' entire painting). With a "fair" partial refund, I planned to find a local artist to fix the wording. I paid almost $600 for my painting (including the frame), the rep came back and offered me a $40 or $45 partial refund, a slap in the face. I declined and requested an entire refund and opted to send it back. I am so disappointed. I really wanted to surprise my daughter and my granddaughter, as well as my son in laws family and friends (over 200 people were invited), there's no way I would present a painting with such sloppy writing. I honestly can't believe an artist looked at it and said "this is okay." I almost feel like I'm being punished for requesting so many edits (because of my dissatisfaction). Now I have to send it back and find something else meaningful for my grand girl's birthday gift.