Connie M.

Our entire cross-country move has been an absolute nightmare. They should be ashamed of the horrendous job they did for my 87 year old parents. When our goods finally arrived(late) we found many, many missing items: extension ladder, multiple dollies and hand carts, leather ottoman, power tools, hand tools, a crate full of batteries, the list goes on and on.
Their packers were horrible; only used Home Depot boxes and single ply paper-no bubble wrap or padded paper. By the time our load was delivered most of the boxes were crushed, torn, shredded or open. Needless to say this resulted in things like a shattered printer, broken grandfather and grandmother clocks, and boxes full of shattered ceramics and lamps and home goods. Mattresses were only shrink wrapped so arrived torn and dirty.
We have moved great distances multiple times and Colonial Van Lines has been the worst moving experience ever.