I had a cracked computer screen, they took 2 months to tell me it will be $480.00 to fix, I said ok, then they stated a month later that it will be an extra $260.00 then tried to convince me to buy another computer instead and offered me something with less data than I originally had. They was trying to convince me it wouldn't be worth fixing. So I told them to put the data on a hard drive so I wouldn't lose the information on my computer. I was planning on taking it somewhere else to get fixed. They told me they didn't have my computer back there anymore, when I went to go pick it up.