jalal a.

On 3/23 my wife went to do a return, basically returning a gaming labtop that I purchased from microcenter. I have indeed purchased 4 labtops within the last 30 days, and have exchanged them either due to thermals, performance not what it was advertised or reviewed or defective unit. Last purchase was a msi Titan 18hx, when spending 5k on gaming labtop, which is a very expensive investment you have to be 100 percent about the product your buying. My biggest concern today isn't the fact they were upset because I swapped the device, my two major concerns are one the way the General manager approached her asking her what happened? And his tone and his approach, he stated that he wouldn't be able to do any more returns due his loss of money from a financial side, which we did anyways because it was within the return period, as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops, as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn't care. I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options, and where to shop. Their listed specs don't match what their vendors send them and that is a problem. For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn't not. Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes. That isn't the consumer fault that's their fault. Also their open box items are stated that they are open box, meaning that a customer purchased them and returned them which now is an open box which isn't the case for their open box policy. Their open box could mean they opened the unit for repair, or faulty screen which in that case should be listed as refurbished or reconditioned. I'm already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife. This is by far the most poor service I have ever acknowledged in my entire retail career.