Don K.

Micros Center-DALLAS- Complaint!

Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by a claim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the first time. After calling back and going through the process AGAIN, the auto system supposedly sent me an authorization PIN ( I NEVER got it!)

All this was happening WHILE we were at a checkout station, blocking up other paying customers. After almost 30 minutes of waiting, tons of frustration, and more NON-SUCCESS, I just decided to pay cash for the almost $3000.00 purchase! Their check verification was the same FUBAR ststem! Their in-store and online methods to check credit absolutely SUCK!

A "manager " came over, observed the situation, then just walked away. WOW! Now that's customer service! Even at an almost $300.00 potential discount, on the purchase it was not worth the time hassle, or embarrassment we had to endure... Were it not for my daughter, I WOULD have walked out, leaving all of my potential purchases sitting on the checkout counter. I'm sure I can find it elsewhere and WILL, in the future!

As it stands, they told me since TRANSUNION locked, froze, blocked, or put SOME DAMN Restriction on my credit (without my knowledge or authorization). They couldn't check my 825 credit score! They didn't even try to use Equifax or Experian, OR for that matter, even call my bank, where I have more than one 6-figure checking and savings account! With prices not all that great, and an ABSOLUTE HASSLE FACTOR to check out. NO THANKS.! I'M NOT goin' BACK! Their motto, is "Overpromise and UNDERDELIVER!" I REALLY WISH I'd left it ALL on the counter and told them where they could shove IT!