C R.

I signed up for a trial of Purple Carrot back in 2019. More recently, I signed up for another one again, with a second email address. In the process of cancelling the second trial, I accidentally logged into the first account (created in spring 2019), did some clicking around bc I was confused, then saw it was the wrong account and logged out.

Somehow, the act of logging into this first account led it to reactivate. This means that Purple Carrot went ahead and charged me $90, even though I was not notified I had ordered anything, nor did I even receive a receipt for this purchase. I only noticed bc I saw the charge on my credit card statement. This is almost certainly illegal and regulators should investigate the company.

However, when I contacted customer service, they were helpful in replying, and while they tried to claim it was fine to charge me $90 without telling me, they did refund my money.

The food itself is fine -- it's good, but def not worth the full sticker price of something like $12-16 per 400-calorie frozen meal.