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I returned a kitchen sink through them, arrived back at supplier completely smashed. It was in original protective packaging used to courier it to me. Yet ParcelHero said it was not adequate packaging - despite not even inspecting it- and despite my having paid extra for damage/loss insurance they would not honour it. They would not call me nor give me a number to call them to discuss, just lengthy delays between emails to try and put me off. AVOID USING THIS DODGY COMPANY
Tip for consumers:
ParcelHero will not call you for any support, will not receive calls and you will struggle to even find their email address. They will not support your claim for damage caused during delivery even if it was insured, they will not inspect the damage they will just say it was incorrectly packaged and so it's not their fault. If you value anything you want to send by courier do NOT use ParcelHero.
Craig H.'s review of parcelhero.co.uk earned 3 Very Helpful votes
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I was looking for a quick parcel shipping company when I came across parcel hero and I saw UPS...
This was my first time (and certainly the last!) using this company for sending a small parcel...
