Crystal C.

I ordered PRE HUNG DOORS. When I made the order I actually spoke to gentleman on the phone. He helped me through all the steps. I asked for pre hung doors, no problem he said. Even online when making the original order I clicked pre hung for the option. The receipt says the doors are Pre Hung and I was charged for pre hung doors. However when I received the shipment they were not pre hung. Just door frames that we have to put together and now pay a professional to come and install all the doors. The gentleman called me back after I filed a complaint and told me that they can't ship pre hung doors because you would need a crane to get them off the truck. He would not credit the credit card for this issue either. Just said "in the fine print it says we can't ship pre hung doors. The. Why offer it at all? Because this is false advertisement 100 percent. I am extremely unhappy with this service and would not recommend this company to anyone.