LOUISE B.

This company do not deserve to be in business. I strongly advise against using them. OurMy experience was terrible.
We ordered the door on April 10th, It was over $5295
The shipping was almost $300, then, they put on cargo insurance which they didn't ask us about.

We thought paying that much, we were going to receive a high quality product beautifully made, and finished, how disappointed we were!
This company couldn't even get the order, right.
They miss lead us & other buyers by giving a 2 to 4 week lead time which turned into almost 3 months. We were about to cancel the order and when we called to cancel, they miraculously shipped it in the following few days.

We ordered a single bore, and it states in the sales order a single bore and the door did come with a single bore. However, they had pre-drilled the door jam as a double bore.
Obviously, we didn't see this during delivery or installation.
This company are trying to enforce a rule of if the customer doesn't inform the company in 72 hours about any defects, they say there's nothing they will do about it.
Not only that the quality is shocking there are various angles with the wood has been cut at an angle where it doesn't meet the adjoining piece of wood e.g, the panels which have left gaps.
We took photographs & video contacted the company as we were horrified, and they offered a measly $200 compensation, and told us to patch it up, We were spellbound.

Not only that they contacted us by email almost demanding that we sign off on this measly $200 and we're very bullish in their approach through this whole process to deal with my husband and I don't like being bullied as I'm sure no one else does by a company who provide inferior product see attached photos.