C S.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers. I have incurred additional costs due to Delta (for parking, hotel and cab). Did not advise on vouchers applicable to delayed flight and refused assistance. Left us pretty much stranded. Referenced me to check my emails. However, my phone died while waiting idle due to no charging ports on the aircraft. Finally said flight canceled due to weather. However, there were no weather issues until 11pm. Our take off was scheduled 7:59pm. After all of this... then entered the flight as NONREFUNDABLE. I usually travel jet blue and do not have this issue. However, speaking with some other customers this a regular occurrence with Delta.