Curtis S.

I would expect a low cost airline to have zero $0 refund policy and no credit offered, but not from an airline that tries to claim to have great customer service. I spent over $2000 on tickets to Costa Rica, and even though I'm cancelling 3 months in advance, there's no money that can be used towards future trips. Disappointing Westjet, very disappointing.

This company is horrible. I have an account with them and found a hotel i liked. I am a Canadian, but it was unclear to me whether the price was in CAD or USD. I clicked on 'my account' and clearly in the corner it showed 'CAD'. I went ahead and booked, and checked my credit card statement later that day only to find that i was charged in USD!
I contacted hotels.com and they said, 'oh sorry, or system must have done that, there is nothing we can do.'
They took absolutely no responsibility for their error, and forced me to pay 30% more by charging me in the incorrect currency.
This is not the first time i have had a false problem with them. Another time I was shown that a booking was 'refundable', and when i went to cancel it, they would not actually 'refund' it.
I tried to speak to them again, and again they took no resposnsiblity.
There only reply in both cases was to say, 'we will call the hotel and see if they will give you a reply'.

It is so frustrating because this has nothing to do with the hotel, it has to do with hotels.com. They are just passing off the problem, and then when the hotel doesn't agree to a refund, they try to act like the problem is a completely different one than we started with, which is their system!

Don't use this website, there are others that are far more honest.

This company is absolutely horrible. I was supposed to fly from Lima to Canada, and i had something come up where i needed to make a change to the return flight. I tried calling the airlines, and they said I must deal with Ovago to make any changes.
I then called Ovago and the recording on their customer service line said i have to use Live chat and i will get an immediate respsonse.
I then spent 8 hours on Live Chat, where i was told very often that someone 'would be calling me shortly'. After 8 hours it had reached the time for my flight, and still no call or reply, and I went to bed. I woke up the next morning to see I received a message saying that they can help with my flight change, but it will cost $300 plus a $300 'No Show' fee.
I was prepared to pay for the change, but not the 'no show' fee, so I sneakily called their 'New reservations' line (where of course they will accept calls), and had them change me to the 'changes department'. I asked about the 'no show' fee, and they agreed that they taken 12 hours to reply, and that makes sesne why i was a 'no show'. She agreed on their error, but she said it would take at least 24 hours for them to reply about whether Ovago would take responsibility. Meanwhile the new flight i want to take is in 18 hours, and she said if i want the change, i need to pay the $300 no show fee, and as soon as i do that, then Ovago will not refund me, i would need to wait at least 24 hours for their reply.
So, i'm stuck, if i wanted my flight, i need to pay the $300 no show fee. I just decided to book a whole new flight.
Just remember, if you use Ovago, you basically have absolutely horrible support.

My experience has been up and down with Back Market, where my product took 2 additional days to ship, so I missed receiving it in time. Thankfully they refunded me.