Ovago

This company are a bunch of scammers! Better go with a more reputable company! They make empty promises and just keep your money! They have so many stipulations when it comes to refund and flight credit! They will not give you anything! Just empty promises

Taylor worked diligently with me to make a rather complicated trip work. I admittedly am a challenging customer in that I wanted to know all options and changed my mind due to circumstances and was on vacation with limited connectivity during the process. We finalized today and she couldn't have been more accommodating! Thank you Taylor and the OVAGO Team!

Website said lowest cast and it was close until I was charged 321 dollars for a fee
Asked what value added the fee gave - that's right nothing
Book direct with the airline

On my first Ovago trip, a transcontinental journey with Qatar Airways, I faced baggage allowance confusion with Etihad. Despite Etihad's misleading info, they charged me 280 euros for excess baggage. Attempts to complain online failed. Ovago must ensure accurate info. Etihad acknowledged the issue, but I seek a satisfactory resolution to my loss and distress.

I've booked a flight with these guys from Charlotte to Munich. Flight got canceled last moments, due to the strike in Germany.so i expect a full refund,I paid $120 for a seat, that I never got back, and $20 short for the ticket,was told this it's nonrefundable taxes,
But the airlines company assured me that should've gotten a full refund,go figure.

It is safe, but they will not help you change your flight or give you a refund. Dealing with customer service is hell. Do not book with these people.

Watch out! Don't give credit card information or you will repent! I'm just telling you my true & sincere experience!

Worst service ever! These guys are actual scammers. I bought a ticket at a price but they send me an email we are processing it. After being on hold for hours, they tell me that the prices has changed no, so you need to pay more for us to confirm it. If your system is made of wood and you are slow, then don't run an agency. Then, they asked me to confirm the cancellation which was the end of patience. I hate these ****.

Ovago is basically a scam. My daughter bought a ticket and was given the option of paying $300 more for a refundable ticket. We received an invoice that only stated the final cost of the ticket. It did not include the additional charge we paid and it did not state that our ticket was refundable.
When we had to cancel her flight we spent, literally, one month trying to get our money back. We were not successful. Ovago's customer service is exceptionally terrible. Its hard to get anyone to answer the phone, calls get dropped, they tell you someone is assigned your case and they will call you (they don't).
Do yourself a favor and *never* do business with Ovago.

The below response from Ovago is *not* an accurate description of the process. My daughter and I called several times. On the three occasions we got to speak to a person we were told that three different people were working on our case and would call back within 2-4 hours. They did not.

When we did finally get a call back it was at 11:30pm eastern standard time. Who does that!?!

The "review" of the screenshots of our purchase that were supposedly archived, took two weeks during which all of my emails went unanswered. When I finally got a call with an update I was told that the policies on cancelation were clear and that we did not qualify for a refund despite knowing that we paid an additional fee for a refundable ticket.

When I asked for copies of the screenshots, I was told customer service doesn't have access to them.

So, to summarize, the advertised fare of $1039 went up to $1400 with our selected tariff. The invoice we received made no mention of the additional fare. It took us almost 8 weeks to get help. And the "proof" that it was our fault was not available to customer service or to us. The "refund" we are waiting on (still don't have it) is for a little more than $100 on a $1400 ticket.

I don't know who wrote the other positive reviews on this site, but I would definitely find any other travel site. I will be actively looking for other review sites to spread the word on what can only be described as a barely legal scam.

This was my first time booking with Ovago, and Betty was a delight to work with. Customized approach, attention to detail and very professional in finding me the best price for my flight. Thank you, Betty for making this such a pleasant experience. I'll certainly use Ovago again for future flight tickets.

My flight is in 4 hours. I paid $1800 for a plane ticket and have not received any check in info. The airline says ovago must issue me my ticket, but ovago is claiming they have no ticket to issue me. I spent 3 hours on the phone and got absolutely no where. Had a representative hang up mid conversation and was promised email and phone call updates, of which I did not receive.

I cancelled my air ticket 4 weeks ago, but I still can't get the refund. They always said that the money is held by airline company. Bad service, long waiting time when call or just leave message. The staff can't answer any question. But they always call me to sell the insurance even I told them I have cancelled the purchase of the air ticket.

Think 3 stars would be fair. There were some problems when contacting them, but they did actually exchange my flight because the original was cancelled

He was very helpful, I had a rush flight and he got me a really good price comparing to online! Thank you

We booked a flight on 3/19/24 & during an itinerary change facilitated by OVAGO, our names were incorrectly recorded. Our first names have been placed in the position of our last names by OVAGO.
Despite efforts to resolve through multiple channels of communication including written correspondence & verbal discussion facilitated by OVAGO the problem persists. With 48 hours before the flight OVAGO stated no further actions could be done, they were closing the case and they advised us to arrive to the airport early to make the name correction.

We arrived 4 hours earlier to the airport & OVAGO did not make the name change & we missed our flight to Barcelona for my kids soccer tournament. What a scam! They didn't fix the mistake that they made which resulted to us missing our flight! I'm currently disputing & filing a claim against OVAGO. OVAGO IS A SCAM!

Be careful, when buying flight tickets through Ovago, they will steal money from you even though you purchase travel protection for your flight, and submit the required documentation, they will do everything possible not to refund your money. They are scammers. I have a case opened with them, I canceled a flight a week before the date(enough time) and submitted the only info I have to justify my refund and they won't refund my money. The last thing I will do is open legal actions with them if I do not receive any response from my last feedback.

They did not help me rebook a ticket. They accidentally canceled my existing ticket leaving me stranded on the ground. They keep denying this. I provided American Airline's documentation and emails to their customer service that showed that it was their wrongdoing. They still denied it! I ended up paying $700 more to be able to fly and overcome their errors and omissions. Worst travel experience of my life.

I purchased a ticket through Ovago. I cancelled the ticket online due to the pandemic since I didn't want to risk get sick. Customer support was able to reimburse the most of my money and provided me with a certificate for future travel.

This company is horrible to deal with when booking flights, almost impossible to rebook if you have to reschedule your flight and DO NOT pay Airline credit retention fee of $75. You will lose that as well. Whole service is like a call center scam where they are fooling their customers on everyday basis.

It is scam company, they do not provide any about your ticket type is it flexible or none refundable. They gonna lie it is via company policy but after contacting AA they confirmed that it is not true. I wish I read reviews about them before got involved with them. Now they are trying to CONvince that they were showing that ticket not refundable which is a lie. Read all others reviews and stay away from this company.

Highly not recommend the outfit for ticket booking. During online booking you receive "technical error". Then agent calls you with a same ticket but 200 dollars more.

Bought above plan for flight changes, texted 8 reps. For changes and all I got was empty promises. Never that I will book on this websites and I will tell this experience to all my friends and family.

I purchased a ticket to Peru. They charged me twice for the same name, same itinerary, and same day. I could not get them on the phone and,"chatted" with literally 10 different people who all gave me different answers and said someone would contact me within 24 hours. No one ever did. I wrote a strongly worded email and I received a response that said, Congratulations! Your issue has been resolved. I'm still waiting on my $1200.