Jimira L.

We booked a flight on 3/19/24 & during an itinerary change facilitated by OVAGO, our names were incorrectly recorded. Our first names have been placed in the position of our last names by OVAGO.
Despite efforts to resolve through multiple channels of communication including written correspondence & verbal discussion facilitated by OVAGO the problem persists. With 48 hours before the flight OVAGO stated no further actions could be done, they were closing the case and they advised us to arrive to the airport early to make the name correction.

We arrived 4 hours earlier to the airport & OVAGO did not make the name change & we missed our flight to Barcelona for my kids soccer tournament. What a scam! They didn't fix the mistake that they made which resulted to us missing our flight! I'm currently disputing & filing a claim against OVAGO. OVAGO IS A SCAM!