- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The ordering experience was fine. Delivery was later than expected. We opened the grate and used it to find out it's not big enough for our fireplace. It's actually smaller than the dimensions in the description on the web site says. When I called to see about exchanging it, I was told it couldn't be because it had been used. I thought it was "satisfaction guaranteed". Guess not. We need one larger and one that is higher than what we got. I'm currently looking around for others.
We've ordered from them in the past over the years and had no issues.
Cynthia hasn’t received any votes.
Cynthia hasn’t received any thanks yous.
Cynthia doesn’t have any fans yet.
Cynthia isn’t following anybody yet.
Empty.
The company makes excellent fire grates. This is the second fire grate for another home that I've...
Dear Cynthia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!