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I was told my item would be delivered on 8/10. Today is the 10th my item is still in California according to there tracking. Reached out to customer service zero response.
Tip for consumers:
Don't order from this site if you have made plans to wear it on a certain date.
Products used:
Clothes
The site has cheap cute stuff but returning something is a horrible process. They give you a return lable and half way through the mail process the package gets lost so they don't have to refund your money and you have no product. They blame the postal service, postal service says there return lable has no tracking on it. Returned product on 6/14 still no refund. Customer service said they will Gove me a refund and still nothing
Tip for consumers:
Stay away if you feel like you would have to return a product
Products used:
Clothes
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Horrible company, Horrible customer service. Been fighting for weeks for a refund for software that dosent work. They jump you through hoops asking you to disable your antivirus software and click random links they send you in emails. All around Horrible!
Products used:
Software
Horrible product and customer service. Paid 100.00+ for this product and it doesn't fit properly. Contacted customer support and received 1 email asking for pictures which I sent haven't heard anything else from them, Contacted customer support again they told me it was under review and I just had to wait... this was weeks ago.
Tip for consumers:
Don't buy this product
Cyrina W.'s review of Rvinyl earned a Very Helpful vote
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I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a...
I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Cyrina,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com