D. N.

In January 2024, I set up my payments to be auto-paid from my checking account, but when I checked my online activity, no payment was made on the due date of February 16 (or any day in Feb.) and the statement said next payment due was March 16. So, I called Wells Fargo and spoke with one representative, who then transferred me to a second representative, with no answer from either rep. The second rep put me on hold to speak with a third rep, but all I heard was music playing in the background for 20 minutes. The 2nd rep checked in with me a couple of times to make sure I didn't mind holding. But after being on the phone for a total of 43 minutes, I hung up. So, just to be safe, I went ahead and made a payment online for February. This experience was absolutely ridiculous.