D A.

My luggage got stuck at Boston when it was supposed to be coming with us to JFK. The worst part was going to the Jetblue Office at the airport. Personnel were unfriendly, unhelpful, and arrogant. Very bad customer service! I was extremely disappointed with the they deal with frustrated passengers either who lost/delayed bags. It looked like they are so used to the kind of customer services they offer passengers. They were past feeling! No sympathy, no apologies, just mechanically responding with NO courtesy at all. Jetblue higher ups should not hire customer service workers like that. They should work somewhere else! Please Jetblue owner - review your pesonnel and have them trained again for the best customer service especially that it WAS not our fault if you mess up our luggages.