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Went into the Best Buy at the Vernon Hills location and it was splendid. I needed help choosing a gaming brand and the associate guided me towards SteelSeries.
Purchased on the spot in a short line and couldn't be happier. It was even cheaper than other online sites!
Purchased my headset from a local Best Buy. Two days later I had some issues.
I reached out to support through their bot and had a pretty quick experience!
I'm confused with some of the reviews below, because my experience was actually simple.
The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick.
Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience.
I've already received my replacement and they work great!
Thank you SteelSeries! (Next time I'll buy from the site, sorry!)
Tip for consumers:
One response took more than 1 day, otherwise it was speedy and simple. The warranty process is long. Clear, but long.
Products used:
Nova 7 headset with a booster pack
Aerox 3 wireless mouse.
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