SteelSeries

I have bought five mice from them, finally tired of the grips failing after a year, and dropping 120$ on a mouse that I hoped would be better... The feet started to run away again, the glue just disappointing. Steel series customer support made sure I knew they pronouns, but can't give me 15$ worth of grips even though I have 5 of their products. The tech support closed my ticket and they think I'm done writing bad reviews. They are $#*!ing dreaming because I have nothing better to do today.

I received a pair of Arctis 7+ Wireless headphones for my birthday last year. They cost $248.56 after taxes. I had been using them for just under a year and they have started deteriorating. The plastic covering the cord for the mic is splitting and there are now sound quality issues. I contacted the company to discuss replacing them as I was unsatisfied. A headset that costs $250 ought to last more than a year, no? They said that the issue was regular wear and tear and that they would not replace them. For the record, I take very good care of my equipment as I rely heavily on it for streaming. The best they could do was offer me a 15% off coupon to repurchase them. I went to try and use the coupon on their website and it doesn't even work. So, if you want to buy a headset that costs a pretty penny and not be able to use them in a year then this headset and company are suited for you. If you want a headset that is going to last and uphold its advertised quality and performance look elsewhere!

For its price, the Arctis 1 Wireless Headset is great value. Great beginner headphones that are within a reasonable price range. I had difficulty setting up the wireless functionality and it can only connect to devices when the Bluetooth Switch is plugged in, but other than this, a great pair of headphones for its price!

My headset broke within the Warranty period, but getting the replacement was HELL. Many hoops to cross.

Purchased my headset from a local Best Buy. Two days later I had some issues.

I reached out to support through their bot and had a pretty quick experience!

I'm confused with some of the reviews below, because my experience was actually simple.

The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick.

Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience.

I've already received my replacement and they work great!

Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

I went a little nuts and bought an entire setup from SteelSeries after seeing all the awesome awards and reviews on Amazon and Best Buy.

The keyboard Apex 7 and headset Arctis 7+ are absolutely AWESOME. Customize them on their own software pretty easily. Decently user-intuitive but not completely.

I had an issue with the mouse - and within 1 week got the issue resolved and completed the warranty process.

I personally recommend!

I've purchased a few headsets from SteelSeries. All have broken in less than a year. All of them are a pain to get help from customer service or online. I bought the nova 7x specifically because it connects to Xbox. When I bought a new Xbox because my old one stopped working my headset won't connect to the new system and there is 0 help online for an issue like this even though other people have had the same issue.

Best headset I ever had, you can hear the game absolutely amazingly. And from my friends and twitch followers ttv-optionz on twitch, said that they can hear EVERYTHING. Very comfortable headset as well.

I bought the Apex 5 keyboard and after 5 months it started breaking down and their customer service was so bad. I do not recommend this company anymore although all of my products are steelseries. Moving to another company.

Bought Arctis Pro Wireless. For this hefty price you should expect them to be flawless but that's not the case, or at least for me. I don't know if I got faulty item but I've been expreriencing some awful bass distortion only on the lowest notes around 20Hz. Especially noticable when watching movies. Also there's constant hissing in the background which gets louder if you turn off the volume limiter. For this price that's a big issue. Please tell me if someone else has this problem and if there's any solution!

If the mic doesn't work, or if it just isn't compatible with Discord, that should be one of the first things you say on your 350 dollar speakers.

I purchased the arctis 9 headphones for my son and within a few months, they weren't working properly. I contacted customer service, who asked me for an excessive amount of information and wanted me to jump through hoops just to get them replaced when they were supposed to be under warranty. Needless to say, I never received a replacement and now I'm just out the $250 I spent. Horrible service

Since I upgraded to the latest version of this software, the GG one, it was a pain to install it, had to manually sort it due to incompatibilities with the previous version, now that I have it installed, it simply does not detect the games, no matter what setting on it. It just became useless, apart setting the LED patterns on your keyboard. That's the only thing it can do now with it.

Support is probably handled by chatgpt - I write about an issue, and I get a cookie-cutter response unrelated to the topic. I'm guessing "Cat Lady" is just a bot powered by some pseudo-AI, as it's impossible for a human being to have such a low level of reading comprehension. The mouse broke after 2 months: after 5 emails with their CS I was still where I was before contacting them. Downright terrible. I always liked their products, but for such a lousy attitude towards customers from today onward I'm switching to Logitech and Razer, and I will never buy a SteelSeries product again.

I went through their warranty process. By then, the Arctic 9 wireless was out of stock and months later it's still out of stock. It's available elsewhere but Steelseries won't refund- they tell me to either wait till they've got it in stock or buy a different one. None of their others have the features I purchased for. They have since ignored my emails for months.

I had a problem with my headset Arctis 3 cable and when I contacted their customer service they got back to me within a few hours, provided me with a new code to replace the cable for free and they were overall really helpful.

P. S Thank you B for your assistance and for answering all of my questions! :)

I get an insane clip and it doesen't show. It just shows a frozen screen. I got this recording app to record my clips not a frozen screen.

Received a mouse as a Christmas gift. During its initial update/installation, the mouse froze and the update never finished. Since that moment, the mouse never worked (worked for maybe 8-10 seconds in total). Contacted support with STILL an open claim with them. It has been in excess of 22 days and no resolution in sight. I have installed/uninstalled their program a dozen times or more, tried multiple resets, sent them all of my computer stats and software versions as asked. The last reply I get is asking me if I having a problem with the mouse too!?! The problem was always the mouse!

Dont take it for my word though, See screenshots of the entire CS interaction attached.

Tried to contact them over a problem,,, they don't ever get back, selling what is supposed to be great products that turn out to be terrible and then ignoring the person, like they never existed. Never again!

Ordered direct from steelseries for Christmas present, the headphones are faulty and 2 weeks in still being provided with Windows 10 instructions even I've clearly mentioned PS4 numerous times.

I'm an IT professional and know what I'm doing with headphones - I am just looking to get a refund. Wish me luck

THREE CUSTOMER SUPPORT scenarios within 2 weeks.

I'll make this short as I'm new to posting reviews.

-First the website thought I was fraudulent when I tried to order. Kyo responded FAST and we figured things out
-Second, I ordered extra cushions in case I didn't like the originals. Akira (maybe Akiro) helped me within the same day to return. You do have to pay for your own shipping which is OK. Not great, but FINE.
-Third, I couldnt get the headset (Nova 7) to update through the firmware. While support was a little slower here, we worked it out. I don't have the persons name that assisted.

The software takes a little to get use to, but is awesome. The headset is AMAZING.

This brand can be called Sh*tseries, I had too many kinzu mouses from them coz I loved how they fit my hand, all was broken after some time. Now, I bought aerox3, it worked for 2 months, then, I clicked few times on the button that changes sensitivity and it's totally broken, it randomly changes sensitivity now and also randomly changes colors, doesn't go smoothly. Broken brand these misfits

This company's products will install drivers automatically when you plug in their devices that allow them to download and open executable files on your computer without your consent. If you value your privacy and security at all, stay far away from anything these scumbags make.