Trevor J.

I got a steel series arctic 9x wireless headset from GameStop for my birthday present, to use with my Xbox series x. After a little over a year and a half BOTH ear cups have dislocated from the headset and the PLASTIC HINGES have broken. You read that right, my $300 headset is held together using plastic, that is the part that captures the rod the ear cup's rotate around. So I google the issue, turns out I'm not the only one (shocker) apparently this is a well know and common issue, and everyone's mad. I feel scammed for a nearly $300 pair of headphones breaking like this before 2 years.

I contacted customer service and they basically said, we don't care it's out of warranty. I explained the design flaw issue and that they needed to do better, I explained how I took care of them and how that sat on a stand when not in use on my desk. I was told about their brand new headset which is "built more sturdily". Great, thanks for telling me you sold me an expensive product that broke due to poor design, but good news, I can spend another $300 on one of their new products which is designed better…. They offered me a 15% discount which is a joke because they offer 10% off for anyone who signs up for emails, or a student discount of 15%.

This company and it's customer service receive a big fat F rating from me.