Dale T.

I contacted Home Depot to purchase a new HVAC unit which was installed 6/22. I spent $12k. They referred me to Parker and Sons who completed the job and contracted me. I was offered a $1000 Home Depot rebate which was
Never provided. Calls to the customer service team went unanswered for weeks, then Manuel Hernandez ( supervisor offered me $250 due to the delayed processing of the rebate). This happened 8/24/22. To date I have not received either the $250 or the $1000 rebate. Parker and sons has not responded to emails or calls since August. It's been over 3 months. The offering of the $1000 rebate was " bait and switch" sales tactics. I now expect $500 in atonement due to the excessive delay and the $1000 rebate. I have filed a claim with the BBB.